Good to know: our shipping costs are €6.49 within the Netherlands and €8.49 to Belgium. When you order more than €75,- euros, it will be shipped to you free of charge! This way, we ensure that your package arrives quickly and safely, regardless of your order amount.

When placing your order and in your order confirmation, you will see the estimated delivery time - this depends on the type of item and the shipping method. Once your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.

No problem, we’ll take care of it for you! You’ll automatically receive a shipping confirmation once we’ve completed your order. DHL will pick up your order within 24 hours. They will let you know via track & trace as soon as possible when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.

We ship packages with DHL.

Ordering is very easy. Follow the steps below and you will immediately know how to place an order.

Go to ‘Collections’. You can choose from boys, girls, or unisex. After choosing the gender, you can select from different types of clothing. Whichever menu option you click (gender or type of clothing), you will ultimately arrive at a filter menu.

With the filter menu, you can search for a product more specifically. Select a size and, if desired, the type of clothing or a specific color. If you find an item you like, you can click the image.
The product will be displayed and you can choose a size. Once you have selected the size, and if it is in stock, you can click "Shop now"; the item will be added to your cart.

In your shopping cart, you have the option to view it and check out. If you want to continue with checkout, you will be taken to the checkout page. If you have an account with us, you can log in here or continue as a guest. Once you have filled in all the details, select ‘Continue to shipping’. Next, choose your preferred shipping method and then your preferred payment method. Click ‘Review order’ to check all the details, and when everything is correct, you can place the order.

Unfortunately, it sometimes happens that our email ends up in the "junk mail" folder. You can add our email address to your safe senders list to prevent this.

If you have not received a confirmation and it has not ended up in your junk mail either, you can check within your account, if you have one with us, whether the order went through successfully. If the payment status is Paid and the fulfillment status is Pending, everything is in order and the order will be shipped as soon as possible. If the payment was unsuccessful, you can contact our customer service so we can assist you further.

If you have not received a confirmation and you do not have an account with us either, we will be happy to check this for you. Please contact our customer service by calling +3185103549 or emailing klantenservice@tygovito.com. It is also possible that an incorrect email address was provided, meaning you have not received any emails. As a result, you will not see the order in your account either, and it is best to contact us. You can do so through our customer service, which can be reached at +3185103549 or via klantenservice@tygovito.com. It is possible that the order was received correctly by us and that the items have been reserved. If you place another order because you think something went wrong and multiple orders are ultimately shipped, these cannot be returned free of charge.

No worries! You will automatically receive a shipping confirmation once we have completed processing your order. This will be within 24 hours of placing your order. DHL will let you know via the tracking information as soon as possible when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next business day.

Sorry to hear that you want to change/cancel an order, but of course you can decide afterwards not to go through with the purchase. Unfortunately, we can no longer change/cancel the order once the payment has been completed. Of course, the order can be returned. Please remember that this must be done within 14 days.

It may happen that after placing an order, you realize that you forgot another item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will need to be placed.

We’re sorry that your order is incomplete! Please let us know as soon as possible what is missing from your order. You can reach our customer service by phone (+31851053549) or email (klantenservice@tygovito.com) from Monday to Friday between 9:00-16:00.

We understand that choosing a size can be incredibly difficult. To help you get started, we have added a size chart to each product so you can more easily determine which clothing size is best for you. All size charts include measuring instructions, making it easy to determine your size. You can also always ask our customer service team for advice.

All orders are delivered in a bag made from recycled materials and feature a TYGO & vito sticker. The bag can be reused to return your order.

Unfortunately, the desired item may no longer be in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a particular item, unfortunately it is no longer available.

How do I return my order?

Would you like to return one or more items? Register your return through our returns portal within 14 days of receiving your order.

Here's how it works:

1. Register your return
   Click ‘Register a return’ at the bottom of our website. Enter your order details and select the items you want to return.
2. Choose your return method
   Choose from the available return options in the returns portal. The associated return costs will be clearly displayed during registration.
3. Pack your return
   Make sure the items are unworn and undamaged and, where reasonably possible, still have the original labels and tags attached. Trying items on is of course allowed, just as you would in a store.
4. Send your return
   Follow the shipping instructions in the returns portal and drop off your parcel at the designated drop-off point.
5. Keep your proof of postage
   Keep your proof of postage and any Track & Trace code until your return has been fully processed.

After registering your return, you have another 14 days to actually send the items back.

After registering your return, you can choose how to send the package back to us.

Return label via TYGO&vito
You can purchase and pay for a return label directly through our returns portal. After payment, you will receive the shipping label by email.

The costs for a return label are:

• Netherlands: €6.00
• Belgium: €8.00

Send your return yourself
Would you prefer to choose your own carrier? That is also possible. You can send your return back to us at your own expense using a carrier of your choice. If you do not use the returns portal, please register your return by email with our customer service team.

We recommend sending your package with tracking and keeping your proof of postage until your return has been fully processed.

Please note: remove or cover old shipping labels and barcodes, and make sure your items are properly packaged before sending the package back.

What are the return costs?

Return costs are your responsibility. You can send your return in two ways:

Via our returns portal
Click ‘Register a return’ at the bottom of our website and follow the steps in the returns portal. Choose from the available return options and pay the return costs directly during registration.

The available return methods and associated costs are clearly displayed before you register the return definitively.

Return it yourself
You can also choose to send your return at your own expense via a carrier of your choice. However, always register your return with us first, so that we can identify and process it correctly upon receipt.

Keep your shipping receipt and any Track & Trace code until your return has been fully processed.

For returns from other countries, the available options and associated costs will be displayed during the return process.

We're very sorry to hear that the packing slip/return form is missing from your order. If you want to return an item and the packing slip is missing, you can print out the order confirmation or invoice and include it with the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see who the return package is from. If we don't know who the return package is from, unfortunately we can't process the return.

You can use your track and trace code to see when we have received your return. Once we have received your return, we will process it as quickly and carefully as possible.

If the track and trace shows that the package has been received by Jolo Fashion/TYGO&vito, you can rely on this information.

After receiving your return, we will refund you within 14 days of your return registration using the same payment method you used.

What are the return conditions?

You can register your return within 14 days of receiving your order. After registering your return, you have another 14 days to actually send the items back.

To ensure we can process your return correctly, please take the following into account:

• The items are unwashed and undamaged.
• The items have not been worn or used beyond what is necessary to assess and try them on.
• The original labels and tags are still attached to the items, insofar as reasonably possible.
• Pack the items carefully so that they are well protected during return shipping.
• Return shipping costs are your responsibility, unless you received an incorrect, damaged, or defective item.

You may, of course, try on and assess an item as you would in a store. If an item has been used or damaged beyond what is necessary for this purpose, TYGO&vito may charge for any resulting reduction in value.

Received an incorrect, damaged, or defective item?
Please report this via ‘Register return’ at the bottom of our website. When registering your return, indicate what is wrong with the item and, if requested, add clear photos.

Then follow the steps and return instructions in the returns portal. Depending on the situation, we may cover the return shipping costs.

The return period is 14 calendar days after receiving the order.

As a consumer, you have the right to return online purchases without giving a reason within 14 calendar days of receiving the item (Distance Selling Act). 

For returned items, the amount will be refunded to your account within 14 days of receiving the package.

Unfortunately, it is not possible to drop off a return. Your return package can be sent back to:

Jolo Fashion/TYGO&vito

Rithmeesterpark 2d
4838 GZ  Breda

Can I exchange an item for a different size?

Absolutely! Would you like to exchange an item for a different size? First, place a new order yourself for the desired size.

Then contact our customer service team and provide the order numbers for both your original and new orders.

We will then send you a return label so that you can return the item from your original order to us free of charge.

You can contact us via klantenservice@tygovito.com.

A discrepancy in the refund amount may be due to not all returned items having been processed. If an item has not been processed, please report this by email or phone as soon as possible after sending/receiving your order.

You can contact us in the following ways:

Send an email to klantenservice@tygovito.com

Call our customer service: +31851053549 We are available Monday to Friday from 9:00 to 16:00.

My package or item arrived damaged, what now?

We’re sorry that your order arrived damaged. You can easily report this via ‘Register a return’ at the bottom of our website.

When registering your return, indicate what was damaged and add clear photos of the package and/or item. This way, we immediately receive the right information and can assess your report as quickly as possible.

Then follow the indicated steps in the returns portal. Do not send the item back until you have received the correct return instructions.

Phone: +31851051986

Email: klantenservice@tygovito.com

Address:

Jolo Fashion/TYGO&vito

Rithmeesterpark 2D

4838 GZ Breda

When you purchase an item from us, you can expect to receive a quality product. If there is nevertheless something wrong with your item, we will look for a suitable solution as quickly as possible. If your item is damaged, incomplete, or breaks within 14 days, report it to our customer service team. After you report it, we will let you know as soon as possible how we can resolve your complaint. Did your item break after the first 14 days? Report it as a complaint as well. Does your item meet the warranty conditions? Then the item will be repaired free of charge, you will receive a new item, or you will get your money back. If the item is no longer covered by the warranty conditions, or if you used the item normally and it has simply worn out, you are not entitled to a warranty.

Legal warranty
All items you purchase from us are covered by a legal warranty. This means that an item must be in good condition upon delivery and function properly under normal use for as long as you may reasonably expect it to do so. This also applies to items purchased in the sale.


TYGO&vito warranty terms
In addition to the legal warranty, we also offer excellent complaint handling. If items break within 6 months, please check our TYGO&vito warranty terms. The warranty covers most common manufacturing and material defects. The rules for this warranty are:

Visible defects must be reported within 14 days of receipt. This can be done by uploading a photo through the Returnista returns process. In this case, you can exchange the item free of charge, provided it is in stock.

Hidden defects: the product becomes defective for no apparent reason. Please contact our customer service for an assessment. 

The warranty is not valid in the following cases:

The product has been damaged due to negligence or improper use (such as a hole or damage caused by a fall).

Damage caused by repairs or modifications carried out by a third party without prior permission from Tygo&vito.

Damage or disruptions caused by fire.

External changes caused by normal use of the product, such as discoloration caused by excessive washing, products shrinking due to failure to follow the washing instructions, etc.

For complaints about clothing and accessories, processing a complaint takes an average of 14 business days. You will receive an email from us once the complaint has been resolved and the item has been processed as a return.

The warranty covers most general manufacturing and material defects.

The warranty is not valid in the following cases:

• The product has been damaged due to negligence or improper use (such as a hole or damage caused by a fall)

• Damage caused by repairs or modifications carried out by a third party without prior approval from TYGO&vito.

• Damage or malfunctions caused by fire

• External changes caused by normal use of the product, such as product discoloration due to excessive washing, etc.